Responsible Gaming DewiJoker — Play Safe in Malaysia

Responsible gaming means enjoying online casino entertainment — whether that is slots, Live Casino, table games, or Sports Betting — as a form of controlled recreation, not as a source of income or an escape from problems. It is about making conscious choices and staying within limits you set for yourself.

At DewiJoker, we take responsible gaming seriously because we understand that not everyone responds to real-money entertainment the same way. Some people can play occasionally for fun without any issues. Others may need to be more mindful. Neither is better or worse — what matters most is that you are honest with yourself about your gaming habits.

Healthy entertainment has clear characteristics: you play with money you can afford to lose without affecting your day-to-day finances, you can stop at any time without feeling pressured, and it does not interfere with your relationships, work, or responsibilities. If any of these things start to change, that is your signal to take a step back and reassess how you are playing.

DewiJoker is committed to ensuring every member enjoys a positive and controlled gaming experience. We provide a range of tools and resources available to you at any time, and our support team is specially trained to assist whenever you need guidance.

Recognising the early warning signs is the most important step in responsible gaming. Many people do not realise they are developing a problem because the changes happen gradually. Watch for the following signs in yourself or someone you care about:

Financial warning signs:

• Borrowing money to play or to cover gambling losses
• Selling assets or dipping into emergency savings to fund gambling
• Unable to pay bills or debts because money has been spent on gambling
• Using money set aside for family needs — food, rent, or children's education
• Feeling the need to bet with increasingly larger amounts to get the same level of excitement

Behavioural signs:

• Attempting to bet more to "win back" money already lost (chasing losses)
• Feeling restless, uneasy, or irritable when unable to play
• Hiding gaming activity from family or friends — being dishonest about how much time or money has been spent.
• Neglecting work, family, or social relationships due to excessive time spent playing
• Have tried to stop or cut back on playing but were unable to do so

Emotional signs to watch for:

• Using gaming as an escape from problems, work stress, or negative emotions
• Feeling guilty, ashamed, or upset after playing but returning to play again anyway
• Significant mood swings tied to winning or losing in games
• Thoughts about gambling that interfere with daily activities

DewiJoker provides a comprehensive set of self-control tools that you can activate directly from your account settings at any time. All of these tools are designed to help you stay in control without needing to contact anyone — fast, straightforward, and entirely in your hands.

To activate any of the tools above, log in to your DewiJoker account and go to Account Settings → Responsible Gaming, or contact our support team via live chat. All settings take effect immediately upon saving.

Self-exclusion is a more serious step than setting standard personal limits. It means you are applying to be excluded from using the DewiJoker platform for a period of time you specify. This is the right option if you feel that regular limit controls are no longer sufficient and you need a stronger, more decisive solution.

Available self-exclusion period options:

• 1 month — Suitable if you want a short break to reassess your gaming patterns.
• 3 months — A moderate break that gives you sufficient time to recover and reflect
• 6 months — A medium-to-long-term exclusion for more serious recovery needs
• 1 year – For those who need greater distance from gambling activity
• Permanent — Permanent, irreversible account closure. This option is final, and we strongly encourage you to make this decision with careful consideration.

During an active exclusion period, your account will be fully blocked — no logins, no betting, no deposits. Any attempt to create a new account during the exclusion period is a serious breach of our terms and conditions and will be acted upon. Any remaining cash balance can be withdrawn through our support team.

Once your temporary exclusion period ends, your account no will not be reactivated automatically. You will need to actively contact our team to request reactivation, and a mandatory 7-day waiting period applies as an additional safeguard. This gives you time to ensure that the decision to return to playing is truly a considered one.

DewiJoker takes the protection of young people extremely seriously. Our platform is strictly for individuals aged 18 and above, with no exceptions. Gambling by young people can have serious long-term effects on their mental and emotional development.

Steps we take to prevent underage access:

• Mandatory age verification at registration — we require a valid date of birth.
• KYC (Know Your Customer) verification may be requested at any time to confirm a member's age
• A detection system that monitors usage patterns which may indicate an account is being used by a young person
• Immediate suspension and seizure of funds if a member is proven to be under 18 years of age

Advice for parents and guardians: If you share a device with your children, make sure you log out of your DewiJoker account after every session and use a strong password that your children do not know. Consider using parental control software available on Windows, Android, and iOS to restrict access to gambling sites.

The brief self-assessment below can help you evaluate whether your gaming patterns are still within a healthy range. Answer each question honestly — no one will judge your answers but yourself.

Check any questions you feel apply to you over the past 6 months:

Asking for help is not a sign of weakness — it is a sign of wisdom. There are several channels available if you feel that you or someone you know needs support with a gambling problem:

Steps you can take right now:

DewiJoker's commitment to responsible gaming goes beyond meeting licensing requirements — it is a core value that guides every business decision we make. The following are the concrete responsibilities we uphold:

• Staff training: All DewiJoker customer support staff undergo specialised training in identifying signs of problem gambling and communicating sensitively with members who may need assistance
• Active monitoring system: Our platform uses an analytics system that monitors gaming patterns and identifies members who may be showing signs of problematic play. When detected, our team will proactively reach out to the member concerned
• No predatory marketing: We do not use marketing tactics designed to encourage members who have activated personal limits or self-exclusion to return to play.
• Information transparency: All bonus terms, RTP percentages, and information relating to game risk are displayed clearly so members can make informed decisions.
• Periodic assessments: We regularly review the effectiveness of our responsible gaming programme and make improvements based on the latest developments in responsible gambling research
• Collaboration with specialists: DewiJoker works with specialists in gambling psychology to ensure the tools and approaches we use are effective and evidence-based

We understand that part of this responsibility sometimes means we need to restrict or suspend a member's access to our platform — and we accept that responsibility fully. The safety and wellbeing of our members takes precedence over any short-term business consideration.